Support patient journey and therapy adherence
Creating a virtual community for confidence and support during treatment in a protected microsite for patients, their caregivers and physicians:
Monitoring of patients’ condition and management of side effects
Regular online access to a medical specialist who answer therapy questions
Decreased probability of dropping out in the course of treatment
Give patients access to leading specialists who answer their questions and concerns.
Help patients get reliable and well structured information about the treatment.
Improve convenience of communication compared to personal visits and phone calls.
Improve treatment control and help HCPs collect real world data and observations.
Support of patients when they experience side effects increases therapy adherence.
Provide a space for psychological support through positive practices sharing.
HCPs are committed to answering patients’ and caregivers’ questions regularly.
Microsite including virtual patient support group, well-structured information about the disease and treatment, FAQs and other resources. Access is given only to people with the specific disease or on the specific treatment.
Communication structured in different sections. For example in oncology treatments these could be cancer localization or different types of therapy. Create different spaces for conversations: patient-doctor, patient-patient or for caregivers.
Patients are invited to the group by doctors or patient organizations. They can receive a digital or SMS invitation or a leaflet with a QR code and short URL.
Patient groups are accessible only by invited participants. Patient’s identity is protected and only doctors full names, everyone else sees initials. We follow the highest industry standards for data protection and encryption.
In addition to group patient suppor, there is an option to allow patients to ask questions to doctors in one-to-one messages and receive personal answers, invisible to others.
Articles, videos and FAQs for patients to read before asking questions. When HCPs answer questions, they create organic content benefiting everyone in the group. Integrate custom reminders about upcoming check ups, laboratory tests, document submittion and daily drugs intake.
“We feel comfortable, knowing the environment is secure and accessible only for verified medical specialists. We organized virtual events and through KOL and peer-to-peer communication we reach our targeted groups of doctors.”
– Merck, Medical Manager
“The feedback from the HCPs on the advisory boards we did is quite positive.We are happy from CredoWeb’s collaborative spirit and enthusiasm to implement all the requests from our side into the platform and support us.”
– Novartis, Business Excellence & Cooperations Lead for European Central Cluster
“As part of our ongoing marketing digitalization we regularly completed projects in CredoWeb in the past years and used the platform’s services portfolio in its entirety.”
– AMGEN, Corporate Communication & Patient Advocacy
